3ds Max Subscription Benefits

Often when I visit customers I find that they are only aware of a few benifits that are available to them as part of the Autodesk Subscription program. For most people Subscription is simply a way to get software upgrades and the exclusive Subscription Advantage Packs/Extensions, but did you know there are several other key benefits to the program? Plus, did you know we recently expanded the offering for 3ds Max customers? Below are common questions I recieve from 3ds Max Subscription Customers.

What benefits does Subscription offer?

• Web support *Coming Soon* – Get technical support directly from Autodesk and access technical solutions for Subscribers in the Autodesk Knowledge Base.
• License management tools – Clear visability to all the seats and serial numbers authorized to your company.
  • Coverage/Renewal Reports – View your contract by Serial/Group Number or by Product. Track license information and check renewal dates, you can download the reports in a CSV file for export to a spreadsheet.
  • Previous version rights – The ability to run previous versions (up to 3 versions back) of 3ds Max concurrently.
  • Extra territory rights – Allows use of software licenses outside of the geographic territory under certain conditions. Contact your reseller for more information.
  • Home Use Rights – The installation of the software program at a work location is referred to as the “primary license,” and the second installation of the same software license is referred to as the “home use license.”
• Access to e-learning content – Access to a library of self-paced e-Learning lessons, training videos, podcasts, and Autodesk University courseware.
• Access to downloadable DVDs – Learn from the masters new features, techniques, an/or workflows.
• Access to knowledge database – a unified search of more than 2 million content sources through a single search window.
• In Product Subscription Aware – Customers with an active subscription contract can directly access the Subscription Center from the 3ds Max Help Menu without going through the typical invitation and account management processes. (Contract administrators may turn this access off)

What benefits does Subscription with Gold Support offer?

*NEW* (Subscription with Gold Support is now offered in most locations, check with your local reseller to see if available in your region)

Subscription with Gold Support includes all the benefits of Subscription (see above list), plus the following:

• Telephone support – Direct phone support that can be accessed by calling the toll-free number provided to you upon processing your Subscription Gold order.
• Access to Ask Autodesk discussion forums
• Defect reporting and tracking

How can I access my Subscription benefits?

Simply sign in to the Subscription Center at www.autodesk.com/subscriptionlogin to begin accessing your Subscription services.

How do I obtain a Home Use License?

You must have a valid Autodesk Subscription contract to be eligible to receive a Home Use license. If the Primary License is a standalone license, you may use the media in your possession to install the Home Use License of the product. Once the Home Use License is installed you must obtain an authorization code from Autodesk. Standalone Home Use Licenses will have the same serial number as the Primary License on which they are based.

If the Primary License is a network license, you must complete a Home Use License Application and submit it to Autodesk. Autodesk will review the application and issue a serial number for a standalone Home Use License based on the corresponding network license.

Home Use License applications are available on the Subscription Center and from your reseller or Autodesk sales representative. Once the Home Use License is installed you must obtain an authorization code from Autodesk. In this case the Standalone Home Use Licenses will have a different serial number than the Primary License on which they are based.

Are 3ds Max customers on Subscription or Subscription with Gold Support entitled to use previous versions of 3ds Max?

Yes. 3ds Max 2011 customers with valid Subscription and Subscription with Gold Support are entitled to use up to three previous versions of 3ds Max (3ds Max 2010, 3ds Max 2009 and 3ds Max 2008), up to the total number of licenses of the product currently on Subscription. The Subscription contract manager or software coordinator can download the three previous versions from the Subscription Center.

As an Autodesk Subscription customer, how will I obtain my copy and my license of 3ds Max 2011?

Subscription customers are able to download their 3ds Max 2011 software entitlement directly from Subscription Center. Subscription contract managers and software coordinators should have recieved an email containing a link to a download page. Customers must sign in using their Subscription Center login credentials to access this page. From there they may download their 3ds Max 2011 product entitlement. The product license is accessible in the coverage report located in the Subscription Center.

In which countries is software download the default method for delivering software upgrades to Subscription customers?

Software download is the default method of delivering software upgrades to Autodesk Subscription customers in 37 countries listed below. Autodesk Subscription customers in these countries will not automatically receive a boxed shipment.

Can I change my product upgrade delivery preference?

Yes. If you are a Software Coordinator in a participating country and you prefer to receive a boxed shipment, you can change the delivery preference in your Subscription Center profile from “download” to “box.”

Likewise, if you are a Software Coordinator in one of the nonparticipating countries and you prefer to download your software upgrade, you can change the delivery preference in your Subscription Center profile from “box” to “download.”

You can change your delivery preference at any time; however, the changes you make will not be applied to upgrade orders that have already been fulfilled or upgrade orders that are scheduled to be processed within the next seven business days.

If you want to change your delivery preference, you should do so immediately to ensure all future software releases to which you are entitled will be delivered according to your preference.

Subscription customers who change their preference after their upgrade order has already been fulfilled, can request a box at any time by submitting a Boxed Shipment Request form in Subscription Center.

What if I want both a download and a boxed shipment?

If you are the Software Coordinator and you want both a download and a boxed shipment, you can change the delivery preference in your Subscription Center profile to “box.” This will ensure that a boxed shipment is automatically sent as soon as it is available. Or, you can keep your delivery preference set to “download” and request a one-time boxed shipment by submitting a Boxed Shipment Request form in Subscription Center.